We can specifically tailor a pre-collection effort designed to meet your needs. Our Pre-Collection Program offers simple, inexpensive and highly effective methods to reduce accounts receivable expenses, and increase cash flow. These programs were developed to aid your company in making your in-house efforts less expensive, less time-consuming, and more comprehensive.
We focus in:
When a recovery specialist is selected, the primary interest is in having money collected. However, recoveries must be made in a way that will not reflect unfavorably on you our client. We consider the importance of debtor relations to be critical in maintaining long - term client partnership.
RESOURCE MANAGEMENT SOLUTIONS, INC. designs pre-collection programs to meet your needs in this area. Our system is time-activated, yet fully controlled by your office. Attempts to contact patients / guarantors can be made by both mail and telephone.
Third Party Liability
When an account is classified as a third party liability account, it is blocked from any collection contact. Third party liability accounts are placed in a separate category and appropriate follow-up action is taken. We bill and file claims with insurance companies, handle Medicaid and Medicare claims, and personal injury cases, follow-up on assignment of benefits, and coordination of benefits.
When an account is classified as a Workers Compensation account, it is blocked from any collection contact. Workers Compensation accounts are placed in a separate category and appropriate follow-up action is taken. We bill and file claims with insurance companies, handle personal injury cases, follow-up on assignment of benefits, and coordination of benefits.
Small Balance Accounts
RESOURCE MANAGEMENT SOLUTIONS, INC. will work with your facility to determine the parameters that will define small balance levels. We will create customized campaigns for your facility which will guarantee a specific number of attempts at varied times of day, and will accomplish each calling campaign within specific time frames. For example, we could implement a program that would guarantee up to five attempts to contact each patient, starting with a weekday morning attempt. Subsequent attempts would be made afternoons, evenings, and Saturday. The campaign for each individual batch of accounts placed for this program would be completed within 30 days.
A similar campaign could be utilized for early-out claims, insurance verification, billing follow-up, etc. on any balance range.
Special care is taken in the handling of Medicare deductible patients. We heavily emphasize a counseling approach in this one area. We encourage Medicare debtors to make monthly partial payment arrangements that are within their means, and assist them in organizing their funds accordingly.
Some examples of general financial classes accommodated in our system are:
- Self Pay
- Commercial Insurance
- Potential Medicaid
- Managed Care Commercial
- Managed Care Medicare
- Managed Care Medicaid
- Program accounts
- Legal Accounts
- Third Party
Resource Management Solutions, Inc. will maintain a Medicare log. We have demonstrated on numerous occasions the ability to trace and maintain these sensitive records for our clients. The log serves as a base for Medicare auditors.